BOOKING AND WEBSITE TERMS & CONDITIONS
BOOKINGS & PAYMENTS
The final confirmation email/message will be our contract. It will be your responsibility to check the content of the email/message and the receipt of your confirmation will determine your agreement with services, dates, and fee quotes.
On making a booking and putting a session date on the agenda you agree to :
Pay the full amount in advance for gift vouchers and individual services, unless We (intended as One of a Style consultants) agree on a different payment method;
Pay a non-refundable 50% deposit for packages - while the payment of the final invoice is requested within 48 hours of the invoice receipt, unless We (intended as One of a Style consultants) agree on a different payment method;
in the eventuality that We - intended as One of a Style consultants - agree on a payment plan, you agree to pay an initial fee upfront followed by monthly payments by Direct Debit; the duration of the plan and the monthly amount will depend on the service/package booked, and on what agreed upon beforehand; the payment plan for individual services will have to be paid in full before the service is delivered.
These payments are non-refundable except in the circumstance that We (intended as One of a Style consultants) decide to cancel a session or in case of exceptional circumstances - always subject to Our evaluation and approval.
Payment plans cannot be interrupted/refunded unless We (intended as One of a Style consultants) decide to interrupt the service. A payment plan is an alternative payment option that has been added to help Our clients, and by accepting this payment option you commit to a plan that cannot be terminated before the time agreed.
Dates and bookings are not secured until the (initial) payment is received.
TRAVEL
Shopping and Wardrobe sessions take place in London. Other cities can be considered, whereby travel costs and time will be agreed beforehand.
CANCELLATIONS
Cancellations are possible but the deposit won't be refunded.
Rescheduling an appointment is possible and free only up to 48 hours before the date. Rescheduling less than 48 hours before the appointment will imply an extra charge.
In the case of a limited time and space offer, if rescheduling won’t be possible, the booking won’t be redeemable. We always recommend checking the specific offers and promos’ terms and conditions.
BELONGINGS & PURCHASES
During the in-person styling and shopping sessions the client is responsible for any personal belongings. We won't be accountable for any lost property.
For all shopping sessions (online and in-person):
We won't be accountable for clients’ change of mind nor for goods defects, size, fit or quality issues.
We won’t be accountable for non-finalized purchases, as long as we provide the service within the agreed deadline, alongside our support and expertise.
BOOKING WITH ONE OF OUR STYLISTS
Our Stylists are under contract to work with One of a Style clients as per the conditions of the company, and as such we equally expect clients to kindly respect this and only contact or make bookings with our Stylists through 'One of a Style’.
DELIVERABLES
All our stylists are committed to delivering exceptional results for our clients. To ensure the utmost success, we kindly request your full engagement in the process. Before your sessions, we ask that you invest time in completing the provided Style Questionnaire, along with the Pinterest Board when required. This preparation is designed to enhance your overall experience and optimize the value of your investment in our services and expertise.
We acknowledge that dedicating time to this process may be a challenge, but we assure you that the benefits far outweigh the commitment. While we understand your busy schedule, active participation during your sessions is crucial. If needed, kindly inform colleagues or contacts that you are in a meeting and unable to take calls or respond to emails. If there's a pre-scheduled call, please inform your stylist in advance, and breaks can be coordinated to accommodate it.
While your stylist will diligently research stores and prepare for the shopping session, it's important to note that the availability of specific stock is beyond their control.
Our primary goal is to ensure you have an outstanding experience and are thrilled with the results. In the unlikely event that you have any concerns or complaints about the service provided, we encourage you to communicate them promptly, either during the session or within 48 hours afterward. Open and honest communication is key to achieving the best results, so please feel free to share any concerns with your stylist for timely discussion and resolution. Your satisfaction is our top priority.
DATA PROTECTION
In compliance with the Data Protection Act 1998, all information you provide for your style sessions will be treated with the utmost confidentiality and will never be disclosed to any external parties outside of ONE OF A STYLE.
The information collected will solely be utilized for contacting you regarding your inquiry or booking. Additionally, it may be used in the future to inform you about products or services that align with your interests. Should you decide at any point that you no longer want us to retain your information or records, kindly notify us via email at stefania@oneofastyle.com.
Rest assured, your information is securely stored in a password-protected database and email system. Moreover, all computers involved in handling this data are password-protected.
It's important to note that any payment information collected for deposits or payment plans is not stored by us. Instead, it is directly input into the 'Stripe' server, ensuring a secure and protected transaction process. Your privacy and security are our top priorities.
USE OF THE ONEOFASTYLE.COM
Access to this website (referred to as the "Web Site") is granted under the following terms and conditions. Before using this site, please carefully review these terms and conditions.
These terms and conditions establish an agreement between ("we/us/our") and you, the user of this Web Site, representing yourself and/or the company, member, or supplier for which you have registered.
By accessing the Web Site, both on this occasion and subsequently, you are considered to have acknowledged and accepted all applicable terms and conditions governing its use, as well as the facilities, services, and information provided. We retain the right to modify these terms and conditions at any time, and it is your responsibility to check for any updates. Your continued use of the Web Site following the posting of changes online will signify your acceptance of the revised terms and conditions.
CONTENT OF THE WEBSITE
This website, along with its content, is intended solely for informational purposes.
We disclaim any liability for inaccuracies or omissions in the information presented on this website. Additionally, we do not accept any responsibility for information supplied by you, other users, or any third party on this website.
If registration is required to access specific sections of this website, it is imperative that you provide accurate and complete registration information.
We retain the right, and you hereby consent, to:
Remove any information submitted by you from our databases and/or records.
Block any information submitted by you if it contains viruses or other potentially harmful elements to the website, our system, users, or our employees.
INTELLECTUAL PROPERTY
You acknowledge that all trademarks, names, and logos on the Web Site are the exclusive property of One of a Style. Any marks identifying third parties are owned or licensed by those entities, and these terms and conditions do not confer upon you any license or right under any trademarks, names, or logos of third parties.
All rights, including copyright, pertaining to the content on this Web Site and the visual representations of our products, such as photographs, diagrams, or illustrations, are owned or under our control.
Without our prior written consent, you may not:
Copy, reproduce, modify, republish, adapt, alter, or commercially exploit any content on this Web Site.
Redistribute any content from this Web Site.
Remove copyright or trademark notices from any copies of content made in accordance with these terms and conditions.
LINKS TO THIRD PARTY WEBSITES
This website may include links to external websites that are beyond our control. We do not assume responsibility for these third-party websites or their content. The inclusion of these links is for your convenience, and it does not constitute an endorsement of the third-party website, its products, or services. Utilizing automatic links to access such sites is entirely at your own risk.
LIABILITY
We take all necessary steps, at our sole discretion, to provide a reliable service. However, we expressly exclude, to the fullest extent permitted by law, any liability for the security or availability of services on the Web Site or for any disruptions to our website, regardless of the cause.
The Web Site is provided on an "as is" basis, and we make no warranties or representations of any kind regarding the Web Site or its content. We do not guarantee the accuracy, completeness, or suitability for any purpose of the content published on the Web Site. Any liability for inaccuracies or errors, however they may occur, is expressly excluded to the fullest extent permitted by law.
INDEMNITY
By using the Web Site, you agree to indemnify and hold us, along with our officers, employees, and agents, harmless from any expenses, losses, liabilities, damages, costs, or expenses incurred or suffered. This includes any claims or legal proceedings brought or threatened, arising from your use of, or conduct on, the Web Site and/or a breach of these terms and conditions.
TERMINATION
We reserve the right to terminate the provision of the Web Site or restrict your access without prior notice.
INVALIDITY
If any part of these terms and conditions is deemed unenforceable (including any provision where we exclude our liability), the enforceability of any other part of these conditions will not be affected.
THIRD-PARTY RIGHTS
A person who is not a party to these terms and conditions has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. However, this does not affect any right or remedy of a third party that exists or is available apart from that Act.
GOVERNING LAW
These terms and conditions are governed by and will be interpreted in accordance with UK law, and the UK courts will have exclusive jurisdiction to resolve any disputes between us.
PRIVACY - How we collect, store and use your personal information
OUR PRIVACY POLICY
We take your privacy seriously and are committed to protecting your personal information. This Privacy Policy governs the manner in which we collect, use, maintain, and disclose information collected from users of the One of a Style Website. By using our website, you agree to the collection and use of information as described in this policy.
HOW WE PROCESS YOUR PERSONAL DATA
The processing of information (your “personal data”), such as the name, e-mail address, postal address, date of birth, bank details and/or credit card information relating to an identified or identifiable person (“data subject”) shall always be in line with the General Data Protection Regulation (GDPR). By means of this data protection declaration, we would like to inform the general public of the nature, scope, and purpose of the personal data we collect, use and process. Furthermore, data subjects are informed, by means of this data protection declaration, of the rights to which they are entitled.
ONE OF A STYLE complies with its obligations under the GDPR by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.
ONE OF A STYLE collects details provided by you when you join our monthly newsletter mailing list, sign up for an enquiry call, or become a client of ONE OF A STYLE (our “Services”). We may also collect additional personally identifiable information through your participation in any events, promotions and competitions offered by us.
REASONS/PURPOSES FOR PROCESSING INFORMATION
We utilize the personal information we gather to facilitate various purposes, including but not limited to:
1. Scheduling calls and appointments
2. Promoting and delivering our services
3. Maintaining our accounts and records
4. Verifying your identity and provided information
5. Enhancing our services and customer experience, as well as keeping you informed about service updates
6. Providing information that may impact your use of our services
7. Communicating marketing and promotional offers
Additionally, we may use your personal data to inform you of changes in our business practices, Terms of Service, or Privacy Policy. Exclusive offers, promotions, and relevant information may also be communicated to you.
GENERAL DATA COLLECTION:
When you use the ONE OF A STYLE website, general data and information are automatically created and logged. This includes, but is not limited to:
Browser types and versions
Operating systems
Referrers (websites from which you access ours)
Date and time of site access
Internet protocol address (IP address)
Internet service provider information
Other data useful for information technology system security
This data is collected to:
Deliver website content accurately
Optimize website content and advertising
Ensure the long-term viability of our information technology systems
Provide information for law enforcement in case of cyber-attacks
The ONE OF A STYLE website analyzes this data anonymously and statistically to enhance data protection and security, ensuring optimal safeguarding of processed personal data.
SHARING OF PERSONAL INFORMATION:
We may share personal information with service providers assisting in delivering our services, enforcing terms and conditions, and promoting trust and safety. Importantly, we do not sell or rent your personal information to any third party, whether a natural or legal person, public authority, agency, or body.
OUR MAILING LIST
If you wish to subscribe to our newsletters or email communication services, we will require your email address to facilitate the delivery of our newsletters and/or emails to you. Your email address will be used exclusively for the following purposes: sending you the newsletters and/or emails you have opted for, managing our subscription and unsubscription lists, reaching out if additional information is needed, verifying the accuracy of our records, and periodically ensuring your satisfaction. Additionally, we may use it to notify you of any changes to the ONE OF A STYLE website, alterations in business practices, updates to the Terms of Service, or modifications to our Privacy Policy.
To efficiently manage our newsletters and client information, we engage third-party providers for delivery and storage.
In order to assess and enhance the effectiveness of our e-newsletter, we employ industry-standard technologies to collect statistics on email opens and clicks.
Should you choose to unsubscribe from our newsletters or email communication services, kindly utilize the unsubscribe feature located in the footer of all our email communications.
COOKIES
Cookies are small files that a website or service provider transfers to your computer's hard drive through your web browser. These files enable the website or service provider's systems to recognize your browser, capturing and retaining specific information. We utilize cookies to comprehend and preserve your preferences for subsequent visits, and to compile aggregated data on site traffic and interactions. This information aids us in offering improved site experiences and tools in the future.
For more details, please visit www.aboutcookies.org or www.allaboutcookies.org.
You have the option to configure your browser to decline cookies, and the aforementioned websites provide instructions on how to remove cookies from your browser. However, it's important to note that in some instances, certain features of our website may not function properly if cookies are disabled. All cookies can be deactivated or deleted through your browser settings.
OTHER WEBSITES
When we provide links to third-party websites, please note that these sites are beyond our control and fall outside the scope of this Privacy Policy. These links are offered for your convenience only. If you choose to access these sites through the provided links, the operators of these sites may collect information from you in accordance with their privacy policies. While we strive to ensure that these site operators adhere to our Privacy Policy whenever possible, we cannot guarantee their compliance. It is advisable to review the privacy policy of such third parties before providing any information.
CONTACT VIA WEB FORMS
Feel free to contact us regarding our services or any queries through the contact forms on our site. These forms facilitate direct communication with us. When using these contact forms on the ONE OF A STYLE website, any personal data you voluntarily transmit is automatically stored for the purpose of processing or contacting you. This data will not be shared with third parties.
CONTACT VIA COMMENTS
The ONE OF A STYLE website may provide users with the option to comment on individual blogs. When you comment on the ONE OF A STYLE site, the information, including the date of the comment and the pseudonym you chose, is stored and published on the site. The IP address assigned by your Internet Service Provider (ISP) is also logged for security reasons. This data will not be disclosed to third parties unless required by law.
Please be aware that comment sections on blog posts are public, and any personally identifiable information you disclose is subject to unrestricted distribution on the ONE OF A STYLE site and among other commenters. We cannot be responsible for the protection or security of such information, and you disclose it at your own risk.
SECURITY
Ensuring the security of your personally identifiable information is a top priority for us. While we strive to protect your data, no security system or method of transmitting data over the internet can be guaranteed to be 100% secure. Therefore, you provide all information at your own risk.
YOUR RIGHTS & ACCESS TO PERSONAL INFORMATION
You have the right to access the personally identifiable information held about you. To obtain a copy, please email your request to stefania@oneofastyle.com, and we will respond within 30 days.
You can also object to the processing of your information, including the use of your information for newsletters or email communications. If you wish to amend or delete your personally identifiable information, contact us at stefania@oneofastyle.com, and we will make commercially reasonable efforts to comply with your request.
When requesting changes or deletion, please note that residual information may remain in our databases for limited purposes, such as legal requirements.
COMPLAINTS & REGULATORY CONTACT
If you believe we have not complied with data protection laws, you have the right to complain to your local supervisory authority.
ACCURACY AND DATA RETENTION
We will not retain personal data longer than necessary, and steps will be taken to ensure accuracy and timely erasure of unnecessary data.
ACCEPTANCE OF TERMS
By using the oneofastyle.com site, joining our newsletter mailing list, or becoming a client, you confirm your agreement to this Privacy Policy and our Terms of Service. If you disagree, please refrain from using the site or registering for services.
CHANGES TO THIS PRIVACY POLICY
As a newsletter subscriber, you will be notified of changes affecting the use of personally identifiable information. While we strive to provide notice, changes may occur without notice. Please review our Privacy Policy Notice page periodically for the most current version. Continued use of the oneofastyle.com website signifies acceptance of changes.
For additional questions, please mailto:stefania@oneofastyle.com.
LAST REVISED: Nov 2023
